Welcome to Fort Malden Animal Hospital

Frequently Asked Questions and Veterinary Client Patient Relationship

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We are so glad to have you and your pets here at our hospital! To help make your first visit as smooth and informative as possible, we've compiled answers to some frequently asked questions. Our goal is to partner with you in providing the best possible care for your companion.

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Q: What are your hours of operation?

A: We are open Monday-Friday 8am-5pm, and Saturday 8am-12 noon.

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Please call us at 519-736-6472 to book an appointment, or book through your pet’s online portal:

Through the portal, you can: 

• Book wellness and vaccine appointments

• Book an appointment with a RVT (Nail trims, anal gland expressions, nutrition consults, and more).

• See due dates for vaccines and procedures

• Access documents such as vaccine certificates

• Update your personal or pet's details

• Register a new pet 

You can access your online portal through: https://fmah.use2.ezyvet.com/external/portal using the email on file with the clinic.
                                                                                             

*Booking an appointment through the client portal is not a guarantee. Appointment requests are reviewed by the clinic prior to approval. Accuracy of consent form information provided may expedite the process.

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Understanding Your Pet's Care: The Valid Veterinary-Client-Patient Relationship (VCPR)

 

As a pet owner, you are an essential partner in your animal's health journey. To ensure your pet receives the highest standard of veterinary care, a fundamental concept known as the Valid Veterinary-Client-Patient Relationship (VCPR) must be established. This professional relationship is the foundation for accurate diagnoses, effective treatments, and responsible prescribing of medications.

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What is a VCPR?

A VCPR signifies a formal agreement and understanding between three key parties:

1. The Veterinarian: The licensed professional responsible for your pet's medical care.

2. The Client: You, the pet owner, who seeks veterinary care for your animal and agrees to follow professional recommendations.

3. The Patient: Your animal, who is the recipient of the veterinary services.

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Essential Components of a Valid VCPR

For a VCPR to be considered valid, specific criteria must be met:

• Veterinarian Examination: The veterinarian must have personally examined your pet within a medically appropriate timeframe. This typically involves a physical examination and an assessment of your pet's health status.

• Medical Judgment: The veterinarian must assume responsibility for making medical judgments regarding your pet's health and the need for medical treatment.

• Client Agreement: You, as the pet owner, must agree to follow the veterinarian's instructions and treatment plan.

• Veterinarian Availability: The veterinarian must be readily available for follow-up care, or have made arrangements for emergency coverage and continuing care for your pet. When a VCPR is established, it can be maintained by this hospital, or by any other veterinarian associated with this hospital. A VCPR established at Fort Malden Animal Hospital does not extend to any other hospitals/clinics, and an established VCPR at any other clinic does not extend to our hospital. 

• Knowledge of Patient's History: The veterinarian must have sufficient knowledge of your pet's medical history to form a preliminary diagnosis. This information is gathered from the physical examination and your detailed reports.

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Why is a Valid VCPR Crucial?

Establishing and maintaining a VCPR is not merely a formality; it is vital for several reasons:

• Legal Compliance: In Canada, and specifically here in Ontario, a valid VCPR is a legal prerequisite for veterinarians to prescribe certain medications (such as antibiotics, pain medications, or controlled substances) and to perform many medical procedures, including surgery. This regulation protects both the patient and the client.

• Accurate Diagnosis & Treatment: A hands-on examination and a thorough understanding of your pet's history enable the veterinarian to accurately diagnose conditions and formulate the most effective and safest treatment plans. Without this direct interaction, providing appropriate care is significantly compromised.

• Patient Safety & Welfare: The VCPR ensures that medical decisions are made with comprehensive information, minimizing risks and maximizing the chances of successful outcomes for your pet. It allows for continuous monitoring and adjustment of treatment as needed.

• Continuity of Care: An established VCPR facilitates ongoing care, especially during emergencies. When your veterinarian is familiar with your pet's baseline health and medical history, they can respond more quickly and effectively to urgent situations.

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In essence, a Valid Veterinary-Client-Patient Relationship is the cornerstone of responsible and effective veterinary medicine, ensuring that your beloved pet receives the professional, personalized, and legally compliant care they deserve.

We need to have performed an examination at Fort Malden Animal Hospital within the last year for your pet for medications to be prescribed for the pet. If your pet has a new problem or condition, there will need to be a new examination performed to diagnose the condition, in order to determine appropriate testing and treatment.

 

 

Before Your Visit: Preparation & What to Bring

Q: What information should I bring for my pet's visits?

• A: Please bring any previous medical records you have for your pet. A list of any medications or supplements your pet is currently taking, their diet, and any concerns or questions you have for the veterinarian are also very helpful.

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Q: How should I transport my pet to the clinic?

• A: For safety, all cats should be in a secure carrier. Small dogs are also often more comfortable and secure in a carrier. All dogs should be on a leash, regardless of size or temperament, for their safety and the safety of others in the waiting area.

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Q: Should my pet fast before their appointment?

• A: Unless specifically instructed by our staff (e.g., for certain blood tests or procedures), your pet does not need to fast. However, bringing a few of their favorite treats can be helpful for positive reinforcement during the exam!

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Q: What if my pet is nervous or anxious at the vet?

• A: We understand that vet visits can be stressful for some pets. Please let our reception staff know when you book your appointment. You can help by bringing favorite toys or blankets that smell like home. For very anxious pets, we may discuss pre-visit calming medications or strategies.

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During Your Visit: What to Expect

Q: What will happen during my pet's first examination?

• A: The veterinarian will perform a thorough "nose-to-tail" physical examination. This includes checking their eyes, ears, teeth, skin, coat, listening to their heart and lungs, palpating their abdomen, and assessing their overall body condition. We will also discuss your pet's history, lifestyle, and any concerns you may have.

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Q: Will my pet receive vaccinations today?

• A: Based on your pet's age, previous vaccination history, lifestyle, and risk factors (e.g., leash-free parks, travel), the veterinarian will recommend an appropriate vaccination schedule. We'll discuss each vaccine and its importance.

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Q: What about parasite prevention (fleas, ticks, heartworm, intestinal parasites)?

• A: We will discuss the prevalence of parasites in our region (Amherstburg, Ontario) and recommend a tailored parasite prevention plan for your pet. This often includes testing (e.g., a fecal sample for intestinal parasites, blood test for heartworm disease for dogs) and monthly or seasonal preventative medications.

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Q: Will you discuss spaying or neutering?

• A: Yes, if your pet is not yet spayed or neutered, we will discuss the benefits, risks, and ideal timing for these procedures, taking into account your pet's breed, size, and individual health.

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Q: What questions should I ask the veterinarian?

• A: There's no such thing as a "silly" question! We encourage you to ask about anything concerning your pet's health, diet, behaviour, training, exercise, dental care, grooming, or general wellness. Writing down your questions beforehand can be very helpful.

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After Your Visit: Ongoing Care & Clinic Information

Q: How often does my pet need to visit the veterinarian?

• A: Generally, healthy adult pets benefit from an annual wellness examination. Puppies and kittens require a series of visits for their initial vaccinations and development checks. Senior pets or those with chronic conditions may need more frequent visits.

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Q: How can I contact the clinic if I have questions after my appointment?

• A: You can call us at 519-736-6472 during business hours. For non-urgent questions, you may also be able to email us at fmah.vet@gmail.com

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Q: What are your payment policies and options?

• A: We accept Visa, MasterCard, American Express, E-transfer (to fmah.vet@gmail.com), Debit, Cash. Payment is due at the time services are rendered. We can discuss estimated costs for procedures and offer payment plan options through HUMM and PetCard.

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Q: Do you offer emergency services, or what should I do in an after-hours emergency?

A: For after-hours emergencies, please contact:

o    Walker Road Animal Hospital- open 24 hours, [3577 Walker Rd, Windsor, ON N8W 3S5] 519-972-9000

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o    Lauzon Veterinary Hospital- 8am-8pm Friday-Sunday, 8am-6pm Monday-Thursday, [1315 Lauzon Rd, Windsor, ON N8S 3N2] 519-948-7727

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o    Animal Hospital of Windsor- 9am-11pm,  [220 Tecumseh Road West] 519-252-4327

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o    VetWise (formerly Smart.Vet): Telemedicine Consult Service- 24/7, Ontario licensed DVMs and RVTs  Visit https://getvetwise.com/ and register an account to request an appointment with a veterinarian OR Call 647-695-5411 to speak to an RVT who can triage and assist with booking a virtual consultation with a veterinarian.